FAQ

Q: What is Xana 2?

A: Xana 2 is a branded merchandise company, based in Abu Dhabi. With offices in Singapore and China, Xana 2 aims to bring the best quality merchandise direct to the consumer.

Q: What is promotional or branded merchandise?

A: Promotional or branded merchandise –– are products that are printed with a company’s branding. Typically, this will be a business logo but it can also include a slogan or tagline. Branded merchandise is a fun and useful way to get your company’s message to a wider audience for years to come.

Q: What are the benefits of investing in business merchandise?

A: While budgets are tight all around the world right now, merchandising solutions are a very cost effective way to get your brand out into the world every single day. From events to incentives to staff or gifts for loyal customers, Xana 2 can come to the rescue. And with without the middleman, Xana 2’s prices are not only competitive, they are reliable.

Q: What kind of impact can I expect from printed promotional products?

A: Research has shown that popular promotional products can reproduce thousands of ‘shares’ and ‘likes’ long after the recipient received the item. And Xana 2’s quality merchandise ensures that your products, from a well-designed t-shirt or towel, can be used again and again. So every time they go to the beach , other beachgoers will see your brand lazing in the sun! The possibilities are endless and in a world of social media shares, promotional merchandise is a smart, cost effective way to get your brand seen all over the world.

Q: What are the most popular promotional merchandise on Xana 2?

A: Some of the most popular items include

  • Custom sports t-shirts (the highest quality material and fit)
  • Promotional tote bags (and eco conscious to boot!)
  • Custom beach towels (so your brand works even on holidays)
  • Promotional pen (they seem to find themselves passed from person to person

Q: Do branded items really work?

A: Yes! Actually in a recent study by the British Promotional Merchandise Association, they found that 96% of people thought their awareness of a brand increased after people received promotional items and gifts. People love to receive swag and the goodwill is creates leave each person with a positive sense of the business you are trying to promote. You just need to get the items into the hands of consumers…the quality of Xana 2’s inventory will do the rest.

Q: Is your website easy to use?

A: We believe so! Scroll over the item for more information and click on the links to learn more about the variety, sizes and specifications of each item. If you have any questions, please send us an enquiry form and we would be happy to help you in any way possible.

Q: Can you print my business logo on your products?

A: Of course we can! Once we’ve been in touch, provided a quote and you’ve signed off on the artwork, we’ll get to it right away. Without a middleman, you’ll find out turnaround is extremely competitive and affordable.

Q: What types of promotional products do you offer?

A: We have so many different of branded products, and new ones added every day. If you don’t find what you are looking for, please send us an enquiry form and we will try and source and create a one-off product for your corporate gifts and events.

Q: What are the different branding methods you can employ?

A: It depends on the item! Each item has different dimensions and characteristics. You can choose your method of branding (e.g., engraving or printing, say, on a medal) directly on the site. Or you can call or email our team who can help you choose the best branding method for your needs.

Q: I’ve found an item I’d love customized. How do I make this happen?

A:Once you’ve found an item you’d like, fill in the enquiry form and once we receive, we’ll get right on it. If you would like to avail our consultancy service, we would be very happy to design, create and deliver a one-of-a-kind item for your branding needs. You can contact us via email or phone.

Q: Can your team help me order my promotional products?

A: Not only can we help you order, we can provide full service consultancy on all your promotional needs. From concept through to completion. To avail our concierge service, please reach out via email or by phone.

Q: Do you offer eco-friendly items?

A: We certainly do and new items are being added every day. Please reach out if you don’t see the exact item you hoped to find and we can work with you to source an alternative, or create a one-of-a-kind promotional item.

Q: Is there a minimum order quantity?

A: Yes, but it is different for each item. When you go to place an order, the minimum order quantity (MOQ) will appear. Otherwise, reach out to us and we’ll see if we can accommodate your order. We love to be as flexible as possible.

Q: How can I receive a quote?

A: Just send us an order form and we’ll get back to you with a competitive quote via email or phone as soon as we can. If you have any questions, feel free to reach out to us via our contacts.

Q: I’ve received cheaper pricing from elsewhere. Are you able to match it?

A:Yes. If the item you have found is the same quality and quantity as our items, we would be very happy to look into matching your price. As we work directly with the factories, you’ll find out quotes are extremely competitive.

Q: Do you offer free samples?

A: We can offer samples, but this is dependent on the specific item you have chosen and the amount you are ordering. Please contact us for more details.

Q: What are typical turn- around times on items?

A: It depends on what is being ordered and how many items are being ordered. We pride ourselves on our efficient response and delivery time, and will have a communicate this lead time once we understand the intricacies of your order.

Q: What if I need something quickly?

A: Depending on the item you’ve chosen and the amount specified, we can turn around branding merchandise at speed. (need more on this)